Shipping Policy

This Shipping Policy describes how Aalaa packs, dispatches, and delivers orders placed through aalaa.co.in, and forms part of our Terms & Conditions.

Where we deliver

We deliver to serviceable pin codes across India, including metro cities, smaller towns, and remote areas. Enter your pin code at checkout to see immediately whether delivery is available to your address, the applicable charge, and an estimated delivery window, before you make payment.

Delivery charges

Delivery charges are calculated based on your delivery location and the total weight of your order. A larger or heavier order will cost more to ship than a smaller one, reflecting the actual courier cost rather than a flat fee applied to every order. Orders above the minimum order value shown at checkout for your pin code are delivered free of charge.

Where Cash on Delivery is selected, an additional handling fee applies on top of the delivery charge. Both amounts are shown in your order summary before you confirm the order.

Dispatch and delivery times

Orders are typically packed and handed to our courier partner within 1 to 2 business days of payment confirmation. From dispatch, delivery generally takes between 2 days for major cities and up to 6 to 10 days for more remote pin codes. The specific estimate for your address is shown at checkout and again in your order confirmation.

Delivery timelines are estimates and may occasionally be affected by courier delays, weather, or regional holidays. If your order has not arrived within a reasonable time beyond the stated estimate, please contact us and we will follow up with the courier on your behalf.

Our courier partners

Depending on your pin code, orders are shipped through Delhivery, DTDC, India Post, or BlueDart. The courier is assigned automatically based on service availability in your area.

Tracking your order

Once your order is dispatched, tracking details are sent to the phone number and email on your account by WhatsApp and email. Order status is also available at any time from the Orders section of your account.

Packaging

Honey and oils are packed in leak tested jars and bottles, cushioned within the outer box. Spices and millets are packed in sealed, moisture resistant pouches. If a package arrives leaking, crushed, or otherwise damaged, please photograph the item and packaging as soon as it is opened and contact us within 48 hours of delivery so we can arrange a replacement.

Failed or missed deliveries

Our courier partners will generally attempt delivery two to three times before returning a package to us. Where a delivery attempt fails due to an incomplete address, unavailability of the recipient, or refusal of the order, we will contact you to arrange redelivery. Repeated failed delivery attempts on Cash on Delivery orders may result in the order being cancelled and returned to our warehouse.

Questions about a specific order

For any query relating to an order already placed, please contact hello@aalaa.co.in or+91 9940858614 with your order ID, and we will assist you directly.
Aalaa, Karur, Tamil Nadu, India.